Integrated digital tax workflows allow firms to streamline or automate nearly every step of the tax return preparation process from obtaining the necessary client information to data entry to electronic delivery of completed returns. But the most efficient digital workflows depend on access to accurate, up-to-date data. So, it’s no surprise that technology that easily exchanges information and leverages a centralized database, like CCH Axcess™, will improve the flow of digital data within the firm and make your firm more productive and profitable. But did you know that digital tax workflows offer other peak performance benefits as well?
Better Client Relationships
Technology and automation are helping firms improve their customer service and build stronger relationships with their clients. Here are two ways:
- Creating friction-free client interactions by making it easy to digitally collaborate. For example, this could include submitting data via a portal, allowing secure electronic signatures, or making e-payment. CCH Axcess™ Client Collaboration makes it even simpler by walking clients through each step of the interaction.
- Helping firms be more proactive in communicating with clients about if and how new tax laws will affect their business now and in the future. Armed with this information, firms can reach out to clients—even in the offseason when they typically don’t have many other ways to stay top of mind—to set expectations, help adjust withholding, and strategize ways to minimize tax burden.
More Time for Value-Added Services
Automating your tax prep process means more time is available to provide consultative services. With solutions like CCH Axcess™ iQ, firms can provide a more holistic approach to proactive planning and advisory services. In fact, tax planning and advisory services were two of the top five services added according to our survey.
For more ideas and innovations to improve your firm’s performance using digital workflows, download “The Future of Accounting.”
