Technology is transforming the way accounting firms do business. To find out what’s in store for the year ahead, check out the “Firm Management 2020” webinar where Pam Kelley and Damon Russel, Product Line Managers, Professional Market, Wolters Kluwer Tax and Accounting US, and Shari Dodgen, Wolters Kluwer Tax & Accounting’s director of strategic relationships and product marketing, discuss the latest 2020 technology trends.
Enhance client service and collaboration
Clients want technological solutions that work seamlessly and make their interactions with your firm simple. Products like portals, which allow easy and secure document sharing and storage, as well as online organizers and e-sign solutions can improve the client experience. But if they aren’t part of an integrated digital tax workflow, they can instead be confusing and cumbersome with multiple logins and different interfaces.
Combat commoditization with advisory services
Clients expect more than just friendly, convenient service. They expect you to always have your eye on regulatory changes that might affect them. Consequently, they want you to alert them proactively. For example, one way firms are facing that challenge is with predictive analytics through tools like CCH Axcess iQ, which facilitates automated searches of client data to find those affected.
Augment staff with automation
Some fear that automation and artificial intelligence will put accountants out of work. However, it’s more likely that digital workflows that automate as many steps as possible will allow accountants to work smarter and serve clients better. Digital project management solutions and reduced data entry mean that they have more time to immerse themselves in project details. As a result, that level of attention makes clients happy!
Get the most out of your firm’s data
With dashboards, data visualizations, and dynamic reporting, accountants can look at numbers in whole new ways. Data is more digestible and accessible than ever, as long as firms understand how to use technology to analyze it. Firms also can make the best use of their data if they can access it anywhere, anytime. For instance, cloud-based storage or a cloud/on-premise hybrid storage option makes that a reality.
Are You Ready for the Future?
Take a deeper look at what’s expected for 2020 technology trends and beyond. Watch the “Firm Management 2020” webinar online.
