While nothing has changed with the underlying premise of the power of knowledge, the sources of much of our knowledge and learning have changed significantly. That is the overarching message from Michael W. Johnson, CPA, CITP, Firm Consultant & President, ChangeMongers, when he consultants about knowledge management. Here is a sneak peek at what Mike has to share.
Knowledge comes from everywhere
While seeking or exchanging knowledge is relatively easy today, the managing and organizing of all the knowledge, ideas and information can be downright exhausting! For example:
- What do I do with these emails?
- Do I need to keep this text message?
- What do I do with this article I located on the internet that provides support for my business decision?
For an individual, an organized cloud-based storage approach often provides the structure needed to capture and retrieve important information. However, for an organization it is different. In a firm, many different people create important content. Many people also ask and answer questions, as well as exchange thought provoking ideas. Thus, capturing and organizing all of this knowledge can be daunting and costly.
Organization is key when it comes to knowledge management
Therefore, how an organization captures, organizes. and disseminates all of this information and knowledge may:
- Determine the success or failure of that organization.
- Represent a competitive edge.
- Prevent “organizational knowledge” from being lost forever.
- Increase productivity and collaboration.
- Decrease computer storage requirements.
The organization that has taken the proactive steps to capture and organize the knowledge their staff builds and exchanges will be far ahead of their nearest competitor.
Build an action plan
Simply put, every organization needs to have some form of knowledge management in place. Here are a few of the minimal best practices Mike shares in this paper.
- Maintain a complete and thorough catalog of expertise in the organization, available to all team members to reference.
- Develop methods of organizational collaboration.
- Require all team members to participate.
Read the entire whitepaper, Knowledge is Power: Leveraging Your Firm’s Expertise, to learn more.