Firm managers everywhere want to know the secret to efficient firm management. But the truth is, there is no single software or universal process or policy that can make a firm efficient. Accounting firms are like complex machines. And the key to efficient firm management is how the individual pieces of the machine work together.
Support and delegation
According to Ginny Fedrich, firm administrator at HBLA CPAs, the relationships between team members are what makes a firm more efficient. Even firm managers who take a strongly hands-on approach still need to rely on other colleagues sometimes. She says, “But even though I’m involved in many of the day-to-day aspects, support and delegation are still key… The relationship between the stakeholders and the firm administrator needs to be solid. They need to be a team and able to work together.”
Patricia Kautz, Chief Operating Officer for Vonlehman & Company emphasizes learning as much as you can from others in the organization. And don’t forget to share what you know, too. Her advice for efficient firm management is to, “Show your understanding of how work flows inside the organization, and offer ways to improve the efficiency of the process. Stay up to date with trends/issues affecting the business of the firm, and share that knowledge when it makes sense. Connect with others who you admire and learn from them.”
The hub of the firm
For Emily Mazey, Chief Administrative Officer at MiddletonRaines+Zapata, efficient firm management comes from connecting the firm’s interests and the clients’ needs. She says, “I work really closely to our managing partner to ensure efficiency. [I ensure] that we’re all really running smoothly and that we’re providing the best in class service to our clients and strengthening their personal and business, financial positions to the best of our ability. I’m really the hub of our administrative team. We want to make sure that our procedures are in place so that our clients feel that they’re really being valued.”