CCH Axcess Satisfaction Survey Uncovers Benefits of Integration

Firms can save up to 800 minutes per year or more, according to a CCH Axcess Satisfaction Survey, the results of which are now available in a new infographic. The survey, which was completed last summer, revealed that in addition to achieving measurable ROI, CCH Axcess helped firms improve efficiency and solve technology challenges.

Measuring Return on Investment

Measuring ROI for any technology investment is never straightforward. But our survey found that firms saved more than 11 minutes per return by implementing CCH Axcess. In fact, these firms reported an average time saved overall of almost 60 hours per firm. That explains why CCH Axcess satisfaction has increased year over year for the last 3 years.

Workflow Efficiency Challenges

One reason firms prefer integrated software is that they provide increased efficiency. Proving this point, 92% of firms surveyed indicated that CCH Axcess helped solve their workflow efficiency challenges. The vast majority of these firms reported improved tax processes. But 36% of firms also identified improvements in back office processes. And 10% of firms achieved efficiency improvements in audit and assurance processes.

IT/Technology Challenges

Many firms are burdened with IT and technology challenges that take them away from their core business – serving clients. Most firms don’t have dedicated IT staff, so system maintenance and troubleshooting usually falls to someone in the firm who also has client responsibilities. Cloud-based software can help minimize technology challenges. In fact, almost all firms that responded to the CCH Axcess Satisfaction Survey reported that the system helped them solve IT/Technology challenges. The most common challenge solved was data security, with 87% of firms reporting improvements. In addition, 65% of firms reported reducing the hassle of software updates, and 54% reported better scalability. And almost half reported reduced hardware investments.

To learn more about the benefits of an integrated system, check out the infographic below. Then, download our latest whitepaper, “Integrated Cloud Solutions Help Firms Overcome Industry Challenges and Achieve Growth Objectives.”

CCH Axcess Satisfaction Survey


Aimee Hall

Product Marketing Manager at Wolters Kluwer Tax & Accounting

All stories by: Aimee Hall