Three Ways to Create a Better Client Experience Next Tax Season

Tax and accounting may come down to numbers, but people ultimately shape your business. Clarity, trust, and speed are essential to developing a loyal clientele. But sometimes, outdated workflows and technologies weaken these relationships.

How does your business define a strong client relationship? Where do you want to improve? The following three tips can help you create a better client experience next tax season.

Aim for Simplicity and Transparency when Communicating with Clients

No two clients are alike, but the style in which you correspond with all of them should be the same: clear and concise. Convoluted communication can not only make a negative impression, it can also affect the outcome of the work you perform for your clients.

Standardizing communications not only streamlines processes, it also sets the tone for how everyone in your office communicates with clients. Creating a database of templates allows you and your staff to personalize client correspondence while maintaining a clear and consistent voice and style.

Want to read more on creating a better client experience next tax season? Click here.

Make Document Management Easier for Everyone

Even the simplest individual tax return has several receipts and forms attached to it. The number of these documents balloons for more complex individual and business returns. Adopting a document management system lets you gain control of these materials, not vice versa.

Creating a database is an important first step. Instead of having to search through various files and locations—anywhere from file cabinets to hard drives—you can to quickly retrieve a client’s complete file in as little as a single query.

But that’s just the beginning. Adopting document management features—such as version control and check in/check out visibility—adds a new layer of convenience and protection. Similarly, document portals offer a more secure way to share documents with your clients, while also giving them the ability to access this information wherever and whenever it’s most convenient for them.

Want to read more on creating a better client experience next tax season? Click here.

Leverage Mobility to Enhance Convenience

Cloud-based technologies such as databases and portals can help you remove barriers to conveniently accessing and sharing information. They can also let you redefine your office.

With devices like smartphones and tablets now as ubiquitous as the personal computer, mobile-friendly solutions can keep you that much closer to your clients. Having the ability to communicate and share documents from the palm of one’s hand not only bypasses a trip to the office, it also means your clients don’t need be in front of a computer. And during the height of tax season, there’s nothing more valuable than time.

Interested in other tips like these? Download Growing Your Business: 8 Ways the Cloud Improves Client Service and Profitability here.

AUTHOR

Wolters Kluwer Tax and Accounting

Wolters Kluwer Tax and Accounting is a leading provider of software solutions and local expertise that helps tax, accounting, and audit professionals research and navigate complex regulations, comply with legislation, manage their businesses and advise clients with speed, accuracy and efficiency. Wolters Kluwer Tax and Accounting is part of Wolters Kluwer N.V. (AEX: WKL), a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

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