California ~ Personal Income Tax: FTB Reports $28 Million in Undelivered Refunds

The California Franchise Tax Board (FTB) is encouraging taxpayers to find out if they are among the thousands of residents who missed receiving a total of $28 million in personal income tax refunds. This year, the U.S. Postal Service returned more than 49,000 personal income tax refunds to the FTB. Most cases involve taxpayers who moved but failed to update their addresses with FTB (once a taxpayer enters a new mailing address, the FTB automatically issues the new refund). Taxpayers can use the “Check Your Refund Status” online tool ( to learn whether they have a refund waiting. Taxpayers may also call the FTB at 800-852-5711. The FTB also strongly encouraged taxpayers to use direct deposit, which allows the FTB to deliver refunds in a matter of days. As of November 28, 2015, the FTB had issued more than 10.5 million refunds totaling more than $10.8 billion for the 2014 tax year.

Press Release, California Franchise Tax Board, December 7, 2015



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