Sales Tax Office (STO) is CCH’s newest sales and use tax calculation software product. If help is needed, or questions arise, customer support specialists who know the ins and outs of STO are only a phone call away. Here are two favorite tips in answer to recent user questions:
Q. I can’t find a good fit for mapping the taxability of certain products and services we offer. How can I solve this problem?
A. If you can’t find a perfect match using the mapping guide or the hundreds of state-specific taxability rules already built into STO, you can create your own customized groups or items. You simply give each group or item a name, and then modify the taxability rules to apply to it, based on help available from CCH tax experts or your own in-house research.
Q. I worry that we’re paying tax on purchases that should be exempt because they’re used in our manufacturing process. What can we do about this?
A. Many enterprisewide accounting systems don’t provide the detail you need to determine how equipment or other purchases are actually being used in your operation. As a result, it’s easy to miss out on usage-based tax exemptions. In STO, you can configure the system so that it automatically applies the criteria needed to qualify for a full or partial exemption, while also providing the audit trail you need to support that decision in the event you are audited.